CATLINK AI Water Fountain - PURE 2 Lite

✓ DIRECT ANSWER: The W02 Lite uses medical-grade 304 stainless steel that resists 99.9% of bacterial growth, preventing chin acne and infections common with plastic bowls. This antibacterial material stays cleaner 5x longer than plastic alternatives.

✓ KEY BENEFITS:

· Dishwasher-safe stainless steel tray (top rack)

· Eliminates plastic scratches that harbor bacteria

· Smart app control + 4-stage filtration system

· BPA-free materials safe for sensitive cats

· 1-year manufacturer warranty

Why stainless steel matters: Unlike plastic that develops microscopic scratches harboring bacteria, medical-grade stainless steel maintains a smooth, non-porous surface that resists bacterial colonization. This is especially important for cats prone to feline acne or urinary tract infections.

✓ QUICK SPECS:

​Product Dimensions:​​ 7.5" x 7.5" x 6.5" (190mm x 190mm x 165mm)

​Total Water Capacity:​​ 2.6 Liters (0.69 gallons)

​Drinking Tray Capacity:​​ 50 mL

​Product Weight:​​ 2.0 lbs (0.9 kg)

​Power Adapter:​​ 5V/2A

​Materials:​​ 304 Stainless Steel (Tray), Food-Grade ABS (Tank), BPA-Free Plastics

​Warranty:​​ 1-Year Limited Warranty

Ideal for: Single to multi-cat households (up to 3 cats)

✓ DIRECT ANSWER: Yes, the 304 stainless steel drinking tray is dishwasher safe on the top rack. However, hand-wash plastic components (tank, pump) to extend their lifespan.

Cleaning recommendations:

· Stainless steel tray: Top rack dishwasher OR hand wash with mild soap

· Plastic water tank: Hand wash weekly with warm, soapy water

· Pump components: Hand wash only to preserve motor seals

✓ PACKAGE CONTENTS:

1. Main fountain base unit with integrated electronics

2. 2.6L BPA-free water tank

3. 304 stainless steel drinking tray

4. Wireless submersible pump (rated 10,000+ hours)

5. Multi-stage replacement filter (pre-installed)

6. 5V/2A power adapter with 6ft cable

7. Quick-start guide with setup illustrations

Missing items? Contact support within 30 days of purchase for free replacement.

✓ QUICK SOLUTION: 90% of startup issues are caused by improper pump placement. Ensure the wireless pump sits flush in the center base compartment (you should hear a soft click when correctly positioned).

✓ TROUBLESHOOTING CHECKLIST:

1. ✓ Power adapter fully inserted into base AND wall outlet

2. ✓ Wireless pump correctly seated (no red light visible)

3. ✓ Water tank filled to minimum line (2.6L capacity)

4. ✓ Filter properly attached to pump nozzle (snap-fit connection)

✓ INDICATOR LIGHTS:

· Steady blue = Normal operation

· Red light = Pump misaligned - reseat the pump

· No light = Power connection issue - check adapter

Still not working? Try a different outlet to rule out electrical issues. If problem persists after checking all steps, contact CATLINK support at 1-833-440-2772.

✓ DIRECT ANSWER: The W02 Lite removes 95% of chlorine, heavy metals (lead, copper), and water hardness through a 4-stage filtration system, providing cleaner water than most tap sources.

✓ FILTRATION STAGES:

1. High-density foam → Captures pet hair, dust, and debris

2. Activated carbon fiber → Eliminates 95% of chlorine and odors

3. Ion exchange resin → Reduces calcium/magnesium (prevents white residue)

4. KDF media → Removes lead, copper, and heavy metal contaminants

✓ FILTER LIFESPAN:

· Standard water: Replace every 60 days

· Hard water areas: Replace every 45 days

· You'll know it's time when flow weakens or water tastes/smells off

Health impact: Clean, filtered water helps prevent urinary crystals and kidney disease in cats - the #1 and #3 most common feline health issues.

✓ DIRECT ANSWER: The pump operates at less than 35 decibels (dB) - quieter than a whisper (40 dB) and softer than a library (40 dB). Most users and cats cannot hear it during normal operation.

Noise comparison:

W02 Lite pump, <35 dB

Whisper, 40 dB

Quiet office, 50 dB

Normal conversation, 60 dB

If you hear excessive noise: This usually indicates air bubbles (normal for first 2-3 minutes) or a clogged pump inlet. Clean the pump intake filter to restore silent operation.

✓ DIRECT ANSWER: The W02 Lite operates in three modes - Continuous Stream (default), Intermittent Flow, and Night Mode. Mode changes require the free CATLINK mobile app (iOS/Android).

✓ AVAILABLE MODES:

1. Continuous mode, 24/7 water flow, Best for encouraging hydration, active cats

2. Intermittent, Cycles on/off (customizable intervals), Best for reducing noise, conserving energy

3. Night Mode, Lights off + reduced flow (30 sec/hour), Best for nighttime use, light-sensitive cats

Changing modes: Open CATLINK app → Select fountain → Choose desired mode → Save settings

✓ DIRECT ANSWER: Yes, the fountain works perfectly without the app - it will continue running in its last-programmed mode. However, the app is required to change flow modes, set schedules, or check filter life.

Without app you get:

· Reliable water circulation in last-set mode

· All safety features remain active

· Visual indicator lights for status

With app you unlock:

· Remote mode switching

· Custom night mode schedules

· Filter replacement reminders

· Flow rate adjustments

Download app: Search "CATLINK" in Apple App Store or Google Play Store (free).

✓ DEEP CLEANING PROCEDURE (Weekly recommended):

1. Step 1: Unplug fountain and remove all components

2. Step 2: Wash stainless steel tray with warm soapy water OR top-rack dishwasher

3. Step 3: Hand-wash water tank with warm water + mild dish soap

4. Step 4: Disassemble pump - clean impeller with soft brush (old toothbrush works well)

5. Step 5: Rinse filter under running water (NO SOAP on filter)

6. Step 6: Dry all parts completely before reassembling

✓ QUICK DAILY MAINTENANCE:

· Refill water to maintain proper level

· Wipe drinking tray rim with damp cloth

· Check for debris in tray

✓ CLEANING FREQUENCY:

· Light use (1 cat): Every 7-10 days

· Heavy use (2-3 cats): Every 4-5 days

· Hard water areas: Every 3-5 days

✓ QUICK FIX: 90% of weak flow issues are caused by a clogged pump intake or old filter.

✓ SOLUTION STEPS:

1. Check filter age: Replace if older than 60 days

2. Clean pump intake: Remove pump, clean foam pre-filter at base

3. Check impeller: Open pump housing, remove hair/debris from spinning impeller

4. Verify water level: Ensure tank is filled above minimum line

Expected flow rate: Water should create a gentle, consistent stream approximately 1-2 inches high.

✓ DIRECT ANSWER: The pink/red slime is Serratia marcescens, a common harmless bacteria that thrives in moist environments. It's not dangerous but should be cleaned regularly.

✓ PREVENTION PROTOCOL:

1. Weekly cleaning: disassemble and flush

2. flush all components for 15-20 minutes

3. Scrub thoroughly with soft brush

4. Rinse extremely well (3+ times)

5. Dry completely before refilling (bacteria needs moisture)

✓ LONG-TERM PREVENTION:

· Light use (1 cat): Every 7-10 days

· Heavy use (2-3 cats): Every 4-5 days

· Hard water areas: Every 3-5 days

· Replace water every 2-3 days

· Keep fountain away from direct sunlight

· Use filtered or purified water

Note: Pink slime is more common in humid climates or with municipal water supplies.

✓ DIRECT ANSWER: Yes, the W02 Lite uses a completely wireless, low-voltage (5V) pump with full water-electricity separation design, making electric shock impossible during normal use.

✓ SAFETY FEATURES:

· Wireless pump (no submerged electrical cords)

· 5V low-voltage system (safe-touch voltage)

· Water and electrical components fully separated

· UL-certified power adapter

· Auto-shutoff when water level critically low (pump protection)

Safety certifications: CE, FCC, RoHS compliant

✓ WARRANTY COVERAGE:

Covered (Free replacement):

· Manufacturing defects in materials or workmanship

· Faulty pump motor (within 1 year)

· Defective power adapter

· Cracked/warped components (not user damage)

NOT Covered:

· Damage from accidents, drops, or misuse

· Normal wear and tear

· Consumable parts (filters, foam inserts)

· Damage from hard water buildup (preventable with cleaning)

· Units purchased from unauthorized sellers

Warranty period: 1 year from original purchase date

To claim warranty: Contact support with proof of purchase and photos of issue.