FAQ

CATLINK Scooper

Does CATLINK SCOOPERS work for any type of cat litter?

CATLINK SCOOPER operates with any clumping litter. 

We recommend our Mars Bentonite cat litter, which is a high-quality, standard-weight clay-based clumping litter. The strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter do not work in CATLINK.

Does CATLINK SCOOPERS require special waste bags?

No, CATLINK SCOOPER doesn't necessitate any specific waste drawer bags or liners. You can use any that fit appropriately.

Check out our custom-fit waste drawer liners in various size packs if you want a no-fuss option. By the way, some liners come free with each SCOOPER. 
Waste bag for Scooper Luxury Pro / Luxury Pro-X / Young / Young Pro-X
Waste bag for SCOOPER SE

Can kittens use CATLINK SCOOPER?

Kittens weighing 3 lbs 8 oz (1.58 kg) or more and older than 3 months can safely use CATLINK Scoopers in automatic mode. If your kitten does not meet this weight requirement, select MANUAL mode. When you notice your kitten has used SCOOPER, SCOOPER will automatically perform a clean cycle with a single click. This way, your kitten will be safe while getting used to SCOOPER at a young age, and you won't have to scoop the litter box!

Does SCOOPER have a weight limit? 

A cat has to be older than 3 months and weigh between 3 lbs 8 oz and 22 lbs (1.58kg-10kg) to be able to use CATLINK Scoopers.

What happens if my cat tries to enter the globe while it is rotating?

The litter box ensures complete safety with its radars, infrared sensors, and anti-pinch features. If it detects a cat during operation, it stops immediately to prevent injury. The stable, ventilated design adds further protection, and any issues trigger app alerts via self-detection.

What are the dimensions of SCOOPER?

SCOOPER luxury Pro / Luxury Pro-X / Young / Young Pro-X:
Height: 27.95" (71cm)
Width: 23.62" (58.6cm)
Depth: 27" (60cm)
Entryway: 10.92 "H x 12.99"W 
Litter Bed: 14.96" wide at maximum
Waste Drawer(inner dimension): 5.9"H x 13.98W x 13.98"D
Weight: 26.45 pounds

SCOOPER SE:
Height: 21.46" (54.5cm)
Width:23.58" (59.9cm)
Depth: 20.98" (53.3cm)
Entryway: 9.45 "H x 8.38 "W 
Litter Bed: 15.35" wide at maximum
Weight: 24.25 pounds

What is the ideal location for the litter box?

Always place the Scooper on a firm, level surface. Avoid soft, uneven, or unstable flooring, which may affect
the ability of the unit to detect your cat and affect the accuracy of weighing your cat.

How often do I need to empty the waste drawer?

How often you need to change the litter bag depends on the number of cats in your house, their age, how much they poop, and more. According to the experience of our company's cats, We could change the waste bag once every 21 days. However, it smells bad. We recommend changing the liner more frequently on a daily basis.

If you only have one or two cats in your family, it is usually no problem to keep them with the Catlink automatic litter box for 7 days.

With Scooper Pro/ Pro-x and SE, you can also receive reminders from CATLINK APP, when the waste drawer needs to be emptied. 

Will SCOOPER eliminate all litter box odors?

SCOOPER features an optional smart deodorizer designed to neutralize litter box odors. 2 pieces of large carbon filters located in the front of the waste drawer absorbs odors. If you empty the waste drawer and notice scooper is still a source of unpleasant odors, we recommend changing litter completely, deep-cleaning scooper twice per year, and replacing the carbon filter as needed.

How often do I need to add litter?

Because the sifting system only removes clumps, SCOOPER uses less litter than traditional litter boxes. The SCOOPER luxury Pro/Pro-x includes real-time tracking of litter levels, so the CATLINK app can notify you when more litter is needed in the globe. We also recommend that you check the litter level against the raised fill line (on the globe's gris rubber liner) every time you empty the waste drawer. Make sure not to overfill the globe.

What if my cat won't use SCOOPER?

Some tips to eliminate your cat's fear:

  1. Try introducing your cat to their new high-tech litter box next to their old one. This will assist them in understanding its purpose and exploring the possibility of using it as a new bathroom space. Furthermore, keeping your cat's bathroom in the same location reduces confusion and keeps things feeling consistent for them. Hand-clean the automatic litter box (only the first few times).
  2. You can label the new box with their scent. To encourage your kitty to use their new automatic litter box, transfer some of the litter from their old one into the new one. 

Feeder Fresh-2

What type of battery to choose for the spare battery of the Feeder Fresh 2?

The backup power supply of the Feeder Fresh 2 needs to use 4 AAA batteries.

How big is the food storage bucket of the Feeder Fresh 2?

The capacity of the Feeder Fresh 2 bucket of the feeder is 4L, and it can hold 2.5-3 kg of cat food at most (depending on the type of cat food). According to the cat’s normal daily diet of 80-100g, it can last for one month.

Can I clean the Feeder Fresh 2?

The ceramic bowl, bowl holder, and barrel (excluding the lid) can be washed directly, and the rest of the parts can be wiped with a wet towel.

Can I put wet food in the Feeder Fresh 2?

Feeder Fresh 2 cannot accept wet food. Any dry or semi-moist cat or dog kibble will do.

What is the material of the bowl?

The material of the bowl is ceramic.

RFID Feeder

What type of battery to choose for the spare battery of the RFID Feeder?

The feeder uses 4 1.5V C Cell batteries.

How big is the bowl of the Feeder and how much cat food can it hold?

The single bowl of the feeder is 200ml, and the two bowls have a total capacity of 400ml.

There are many cats in the family, how many Feeders should I buy?

If all the cats in your family have exactly the same diet, and there is no such thing as grabbing food, you can only buy one for sharing. If cats need customized feeding requirements, and each cat needs to eat different amounts or/and different types of cat food, then you need to equip each cat with its own feeder.

What does the RFID Feeder rely on to identify different cats?

Cats need to wear a collar with an RFID chip (included in the package). After approaching the feeder, the feeder will read the chip information to identify the cat.

What is the material of the bowl?

The material of the bowl is food grade ABS and BPA free.

Feeder One

What if Feeder goes offline? Will it still feed my pet?

Yes! If you use the app to program your pet's feeding schedule, you can be confident that your pet will be fed even if the unit goes offline. 

Can I put wet food in the Feeder?

Feeder cannot accept wet food. Any dry or semi-moist cat or dog kibble will do.

Can I clean the Feeder?

Disposable parts can be washed. Allow Feeder to completely dry before reassembling. Wipe down non-removable parts that come into contact with pet food. The Feeder base should not be submerged in water. We recommend cleaning Feeder before the first use, and then at least once a month after that. When the hopper and feeding bowl are empty, it is the best time to clean.

How much food can the Feeder hold at most?

The capacity of the bucket of the feeder is 3.5L, and it can hold 1.5-2 kg of cat food at most (depending on the type of cat food). According to the cat’s normal daily diet of 80-100g, it can last for 20-25 days.

What is the material of the bowl?

The material of the bowl is cerami.

Water Fountain PURE-2

How much water can CATLINK PURE-2 hold?

The maximum capacity of the barrel of the ultrafiltration smart water fountain PURE-2  is 2.6L (the water level reaches the MAX line).

What is ultrafiltration filter?

The ultrafiltration filter element is preferably a high-quality hollow fiber ultrafiltration membrane. Its pore size only allows water molecules, beneficial minerals and trace elements in the water to pass through. It is currently known that the smallest bacteria in the world have a volume of 0.2 microns, so bacteria are much larger than bacteria The colloid, rust suspended matter, sediment, macromolecular organic matter, etc. can be intercepted by the ultrafiltration membrane, thus realizing the purification process.

How often should I change the filter?

The total water purification capacity of the ultrafiltration filter element is 90L. According to the daily drinking habits of cats, we recommend that the filter element needs to be replaced once every 3 months.

How much noise does the PURE-2 make when it is working?

The wireless water pump is lower than 30 decibels when working in water.

May I ask if the cat is at risk of electric shock when drinking water from PURE-2?

The PURE-2 adopts the separation of water and electricity, which completely eliminates the risk of electric shock when cats drink water.

What is the water storage capacity of the water storage dish?

The water storage capacity of the water storage plate is 110ml.

Can PURE-2 turn off the indicator light?

PURE-2 cannot turn off the lights, and the lights will be turned off automatically only in night mode.

Water Fountain - Wired / Wireless

What is the main material of the Water Fountain - Wired/Wireless?

The main material of the Water Fountain - Wired/Wireless is food grade AB.

How much water does the Water Fountain - Wired/Wireless hold?

The water storage capacity of the bucket is 2.3L, and the water storage capacity of the plate is 145ml.

What is the capacity of the wireless water fountain battery?

The wireless water fountain has a rechargeable built-in 5000mAh battery.

How long can the wireless water fountain be used under battery power?

As per the cat's drinking habits, with water dispensing occurring 5 times a day, each time lasting 1 minute, the battery can last for approximately 150 days.

How often do I need to change the filter?

The filter is a daily consumable item that requires regular replacement. The recommended replacement interval for the filter element is every 60 days, and it is advisable to clean it with fresh water once every 7 days.

How long does it take to fully charge the built-in battery pack of the wireless water fountain?

It takes about 3 hours to fully charge the built-in battery of the wireless water fountain with a 5V/2A adapter.

Order & Payment

What methods of payment can I use?

CATLINK accepts the following:

Visa, MasterCard, American Express, PayPal, JCB, and UnionPay.

At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases.

What should I do if my payment page shows an error?

If you see an error on the payment page, please try again. And if the same thing happens, please contact customer service for help via Live Chat or email to support@catlink.cn .

Where can I buy CATLINK products?

You can find all of CATLINK products on our site and Amazon store. 

For international customers, you can also find CATLINK products:
Taiwan: https://www.catlinktw.com
Australia: www.catlinks.com.au
Japan: https://oftww.com
Korea: https://www.catlink.co.kr
Thailand: https://www.petology.co.th
Vietnam: http://catlink.vn
Poland: https://ecoflow.com.pl
Netherlands: https://www.warmako.com/nl

How do I track my order?

Once we ship your order, we'll also send you an email with your tracking number. You can also go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped.

Can I cancel an order before the item ships?

We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Shipping & Return

When can I expect my order?

We provide FREE US shipping on all orders, including Hawaii, Alaska, and Puerto Rico. Free shipping offer applies to Economy Ground shipping only.

Orders are shipped from Monday through Friday (except holidays), within 2-3 business days of order confirmation. Orders placed from Friday-Sunday will ship the following week.

Economy Ground Shipping Time: 5-7 business days

Can I change my shipping address after placing an order?

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

What’s the return policy?

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

What should I do if I receive a damaged product?

Please inspect your order upon reception and contact us immediately at support@catlink.cn if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty

What is the CATLINK warranty policy?

CATLINK products are guaranteed against failure due to factory defects in material and workmanship for 1 year from the date of purchase. Warranty is non-transferable and applies only to the original owner. Warranty does not cover normal wear and tear of parts, or damage resulting from misuse of product (i.e., using in extreme weather, alterations made to product, neglect, or abuse). Keep your proof of purchase. All warranty claims need original receipts to be processed. Replacement of parts within the warranty period is available free of charge, with shipping included. For replacements outside the warranty period, customers are responsible for both the cost of the parts and shipping. 

How do I file a warranty claim?

If your CATLINK product  is covered by our warranty, you'll discover the warranty claim form on our warranty page. Kindly provide a brief description of the issue you're facing. Rest assured, our team will reach out to you within 3 business days to expedite the processing of your claim.

Do you offer repair service?

Unfortunately, we do not provide repair services at the moment. Damage to parts within the warranty period can be replaced based on the actual circumstances.

Where can I find instructions for DIY repairs?

Installation guides and repair instruction videos are available on the support center page and also available on our Youtube channel.

APP

Can I use the app with both iOS and Android?

The CATLINK app is compatible with Apple mobile devices with iOS 12.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

Will CATLINK products connect to my WiFi network?

Our products require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Unable to connect to shared networks (airport, apartment complexes, college dorms, etc.). 

Can I connect the app to multiple devices?

Yes! You can onboard multiple WiFi-enabled devices to the CATLINK app. If others in your household want to use the app, they can simply download the app to their device, you could share all devices with your family.

Can everyone in the family use the app?

Yes. If others in your household want to use the app, they can simply download the app to their device, you could share all devices with your family.

I'm having issues onboarding my devices to the app. What should I do?

Please note that the app will not connect to unsecured networks or shared networks. Check out our user manual or troubleshooting videos for additional tips with app onboarding.