Shipping & Return

When can I expect my order?

We provide FREE US shipping on all orders, including Hawaii, Alaska, and Puerto Rico. Free shipping offer applies to Economy Ground shipping only.

Orders are shipped from Monday through Friday (except holidays), within 2-3 business days of order confirmation. Orders placed from Friday-Sunday will ship the following week.

Economy Ground Shipping Time: 5-7 business days

Can I change my shipping address after placing an order?

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

What’s the return policy?

We have a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

What should I do if I receive a damaged product?

Please inspect your order upon reception and contact us immediately at support@catlink.cn if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.