Order & Payment

What methods of payment can I use?

CATLINK accepts the following:

Visa, MasterCard, American Express, PayPal, JCB, and UnionPay.

At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases.

What should I do if my payment page shows an error?

If you see an error on the payment page, please try again. And if the same thing happens, please contact customer service for help via Live Chat or email to support@catlink.cn .

Where can I buy CATLINK products?

You can find all of CATLINK products on our site and Amazon store. 

For international customers, you can also find CATLINK products:
Taiwan: https://www.catlinktw.com
Australia: www.catlinks.com.au
Japan: https://oftww.com
Korea: https://www.catlink.co.kr
Thailand: https://www.petology.co.th
Vietnam: http://catlink.vn
Poland: https://ecoflow.com.pl
Netherlands: https://www.warmako.com/nl

How do I track my order?

Once we ship your order, we'll also send you an email with your tracking number. You can also go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped.

Can I cancel an order before the item ships?

We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.