If you’ve reached this stage, you’re already halfway through! 🎉
Follow the on-screen instructions to complete the setup. Should you encounter any issues, don’t hesitate to contact our Customer Support; we’re here to help.
1. MAC Address Restrictions
This technical setting might be blocking your device:
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Locate the QR code on your CATLINK device
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Take a clear photo
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Contact support - they will forward it to our app team for further diagnosis.
2. Server Node Mismatch
Imagine sending mail with the wrong zip code! Here's how to check:
Finding Your Server Node:
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Open the CATLINK app and go to the Device page
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Tap the profile icon (top left)
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Select the gear icon (bottom left) for Settings
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Choose "Server Node"
Devices purchased in and used within the United States:
· Select "United States"
Devices purchased in and used within Europe:
· Select "Europe"
Devices purchased in and used within Mainland China:
· Select "Mainland China"
Devices purchased or used in other countries/regions:
· Select "Global"
3. App Bugs
Even the best apps sometimes glitch:
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Uninstall and reinstall the CATLINK app
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Restart your phone
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If problems persist, support can escalate the issue
When All Else Fails...
Our customer support team is ready to help! When contacting them:
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Note exactly where the connection fails (30%, 66%, etc.)
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Have your device model and QR code ready
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List what troubleshooting steps you've already tried
With this guide, you're equipped to solve most connection issues. Happy pet parenting with your CATLINK device!
Pro Tip: Bookmark this page - it's handy for future troubleshooting or helping fellow CATLINK users!
