The CATLINK Scooper Open-X will arrive at the end of November 2025. We created this simple, step-by-step guide so you can get familiar with your new litter box in no time.
If you have questions, reach out to our support team at support@catlink.cn. We respond to emails within 48 business hours. You may also call our customer service line from Monday through Friday: +1 833-440-2772
Everything You Need Is Right Here
Before you start, make sure all accessories are included and in perfect condition.
Place the litter box on a firm, level surface that stays away from refrigerators or microwaves. Soft flooring like thick carpets can affect how the sensors work, so a solid floor is always the best option.
Set Up Your Open-X in a Few Simple Steps
1. Install the D-shaped brackets and the litter filter.
2. Connect your device to Wi-Fi.
Follow the in-app setup tutorial. The Open-X works with both 2.4 GHz and 5 GHz networks. If you run into trouble, check the troubleshooting guide.
3. Add new litter and mix in a little used litter.
This small step helps your cat recognize the new box and feel comfortable using it sooner.
4. Need a step for your cat?
The Open-X does not come with a matching step, but you can use steps from the Scooper Pro-X or Scooper SE series, available at the CATLINK Store.
Deep Cleaning Your Scooper Open-X
A clean litter box keeps your home fresh and your cat happy. Here is how to give your Open-X a complete refresh.
1. Empty the old litter.
Use the app or the control panel to clear the litter. Pull out the waste drawer and remove the used liner.
2. Wash the litter pad.
Rinse it with water or a cat-safe cleaner. A soft brush helps remove stuck litter or waste. Let the pad air dry in a cool, shaded place. Sun exposure may shorten its lifespan.
3. Remove the globe.
Turn off the device before lifting the globe. Wipe the base clean.
4. Wash the universal litter filter and the globe.
Both parts can be rinsed with water. Dry them fully in a shaded place before putting them back.
5. Install a fresh waste bag.
Be sure the bag sits completely inside the drawer. Watch the tutorial video for a clear example of how to do this.
Using the Odor Eliminator
The Open-X is compatible with CATLINK’s Odor Eliminator. Follow the installation guide to set it up, and click the link here if you need replacement.
When You Need Weight Calibration
Weight readings help track your cat’s habits, so accuracy matters. Calibrate the scale if:
1. The weight recorded in the app does not match your cat’s actual weight. Use an item with a known weight to perform calibration.
2. The weight-error light turns on. When this happens, the device usually pauses and waits for recalibration.
Follow the calibration guide to restore accurate readings:
Final Thoughts
The Scooper Open-X is a great choice for first-time cat parents or anyone trying an automatic litter box for the first time. If anything feels unclear or you need help, we are always here for you.
We also invite you to join our Facebook community to connect with other cat parents and help us make CATLINK products even better for you and your cats.
