Find Reassurance with CATLINK's 1-Year Comprehensive Warranty.
Purr-fect Protection from Top to Bottom
Litter box problems? We've got you covered with free shipping both ways.
Accidental Damage
Power Surges
Electrical & Mechanical Breakdowns
Natural Disasters
How Your CATLINK Warranty Works
01
Purchase a CATLINK Smart Product
Every CATLINK smart product comes with a 1-year full warranty, ensuring you're automatically covered.
02
Activate Your Plan
Your plan activates upon receipt of the product. Enjoy hassle-free service throughout the warranty period.
03
Get Warranty Support
For repairs or replacements, file a claim below with our dedicated customer support team.
Claim a Warranty
FAQ
What is the CATLINK warranty policy?
All brand new device are covered under our manufacturer's 1 year all-inclusive warranty for the original owner against all manufacturing defects.
The warranty is automatically registered when you order and receive the product from our online shop. Please note that the warranty applies to the initial purchaser only. For orders fully refunded due to a dispute, the customer's device will no longer be eligible for Catlink's services.
All claims to this warranty must be made through Catlink and submitted to support@catlink.cn. Proof of purchase (e.g., invoice or order number) and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest contacting us at support@catlink.cn, as there may be a simple fix for your issue. Valid warranty claims will be processed through Catlink within 1 year of initial purchase.
Catlink will not replace any part without first seeing photos or videos of the damaged product. Customers must email us the evidence. Shipping and handling fees may apply to replacement items.
Warranty service is not eligible for purchase of all accessories.
In rare instances, the accessories received may be damaged during transportation. Please contact our support team and provide photo or video proof if shipping damage occurs.
Notice:
We will not accept Shipping Damage Claims later than 7 days from receipt of products.
How do I file a warranty claim?
If your CATLINK product is covered by our warranty, you'll discover the warranty claim form on our warranty page. Kindly provide a brief description of the issue you're facing. Rest assured, our team will reach out to you within 3 business days to expedite the processing of your claim.
Do you offer repair service?
Unfortunately, we do not provide repair services at the moment. Damage to parts within the warranty period can be replaced based on the actual circumstances.
Where can I find instructions for DIY repairs?
Installation guides and repair instruction videos are available on the support center page and also available on our Youtube channel.
Warranty Policy
All brand new device are covered under our manufacturer's 1 year all-inclusive warranty for the original owner against all manufacturing defects.
The warranty is automatically registered when you order and receive the product from our online shop. Please note that the warranty applies to the initial purchaser only. For orders fully refunded due to a dispute, the customer's device will no longer be eligible for Catlink's services.
All claims to this warranty must be made through Catlink and submitted to support@catlink.cn. Proof of purchase (e.g., invoice or order number) and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest contacting us at support@catlink.cn, as there may be a simple fix for your issue. Valid warranty claims will be processed through Catlink within 1 year of initial purchase.
Catlink will not replace any part without first seeing photos or videos of the damaged product. Customers must email us the evidence. Shipping and handling fees may apply to replacement items.
Warranty service is not eligible for purchase of all accessories.
In rare instances, the accessories received may be damaged during transportation. Please contact our support team and provide photo or video proof if shipping damage occurs.
Warranty service is not eligible for free gifts or giveaway products.
Notice:
We will not accept Shipping Damage Claims later than 7 days from receipt of products.