Will CATLINK products connect to my WiFi network?
Our products require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Unable to connect to shared networks (airport, apartment complexes, college dorms, etc.).
Can I connect the app to multiple devices?
Yes! You can onboard multiple WiFi-enabled devices to the CATLINK app. If others in your household want to use the app, they can simply download the app to their device, you could share all devices with your family.
I'm having issues onboarding my devices to the app. What should I do?
Please note that the app will not connect to unsecured networks or shared networks. Check out our user manual or troubleshooting videos for additional tips with app onboarding.
How many people can the cat litter box be shared with at the same time?
There is currently no limit on the number; you can add an unlimited number of people. However, sub-accounts may lack some function settings.
After I share the litter box with my family, will the app function be the same as my main account?
Compared with the main account, the secondary account lacks some functions. These functions include device time zone settings, cat litter paving settings, associated cats management, firmware upgrades, and the ability to delete statistics and equipment.