Dear Cat Lovers,
The refund policy and progress is as below:
Refund Policy:
1. The Warranty for Catlink smart products is 1 years. All the refund will be for the products within warranty only.
2. If the return is cased by defective products, we will issue full refund to you.
3. If the return based on other reason than defective, we will refund you the product price but we will not cover the shipping fee.
4. You will receive your refund in your purchasing card/paypal within 3-5 days after we finish all the return process.
Return Process:
1. Please Send an Email to support@catlink.cn titled with Return + Your Order Number. Please specify the reason of your return.
2. We will send you a return address. Please carefully package our product in original condition and provide us the tracking number.
4. Once the package got returned to our warehouse, we will check the condition of the product and restock the item.
5. Once all the above steps completes, we will start the refund process.
6. You will receive your refund in your Credit card or paypal within 3-5 days after the product reached our warehouse.
Thank you so much for your preferance for Catlink!